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      At Abbeyfield The Dales Ltd, we’re committed to protecting and respecting your privacy.
      This Policy explains when and why we collect personal information about people who visit our website at abbeyfieldthedales.co.uk, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
      We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
      Any questions regarding this Policy and our privacy practices should be sent by email to: info@abbeyfieldthedales.co.uk or write to Abbeyfield The Dales Ltd, Grove House, 12 Riddings Road, Ilkley, LS29 9BF.

      Who are we?

      Abbeyfield The Dales Ltd is a registered charity (no. 1160258) and company limited by guarantee (no. 9008680). Abbeyfield The Dales Ltd is registered with the Information Commissioners Office (ICO), Registration Number: Z8387300.

      How do we collect information from you?

      We obtain information about you when you use our website, for example, when you contact us about our homes and services, with general enquiries or to apply for employment.

      What type of information is collected from you?

      The personal information we collect might include your name, address, email address, IP address, postal address and other personal details and information regarding what pages are accessed and when.
      Personal information such as name, email and/or postal address. Such information is collected only when you contact us using any of the email link to staff members provided on the site, or the information request form. The nature of information requests and any survey information volunteered may also be collected via this (or other forms) in the future.

      How is your information used?

      We obtain information about you when you use our website, for example, when you contact us about our homes and services, with general enquiries or to apply for employment.
      We may use your information to:
      – process an enquiry that you have made;
      – carry out our obligations arising from any contracts entered into by you and us;
      – seek your views or comments on the services we provide;
      – notify you of changes to our services;
      – send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated company’s goods and services;
      – process a grant or job application;
      – help us understand how our site is being used to inform site content and help reach our target audience; or
      – inform our market research, such as checking the effectiveness of our communications.
      We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

      Who has access to your information?

      We will not sell or rent your information to third parties and we will not share your information with third parties for marketing purposes.

      Third Party Service Providers working on our behalf:
      We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

      Third Party Product Providers we work in association with:

      We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

      Tenancy volumes and information is shared with government bodies to satisfy regulatory reporting. This includes the COntinuous REcording of Lettings and Sales in Social Housing in England (CORE), their privacy statement can be found here: Privacy Statement

      Your choices

      You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for older people and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
      We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@abbeyfieldthedales.co.uk or write to Abbeyfield The Dales Ltd, Grove House, 12 Riddings Road, Ilkley, LS29 9BF.

      How you can access and update your information

      The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@abbeyfieldthedales.co.uk or write to Abbeyfield The Dales Ltd, Grove House, 12 Riddings Road, Ilkley, LS29 9BF.
      You also have the right to ask for a copy of the information we hold about you. You can do this by submitted the Subject Access Request Form provided below:

      Subject Access Request form

      Security precautions in place to protect the loss, misuse or alteration of your information

      When you give us personal information, we take steps to ensure that it’s treated securely.
      Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
      Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
      Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


      The law about cookies changed in May 2011 and states that we can store cookies on your machine if they are essential to the operation of our website but that for all others we need your permission to do so. Some cookies on our website are essential, and the site will not work as expected without them.
      Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. In no other context do we use cookies to collect information that identifies you personally.

      Use of Cookies

      Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

      Different types of cookies?
      – Functional cookies – These are cookies that are required for the operation of our website. For example, these cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.
      – Session cookies – We use these to keep track of your movement from page to page, so you don’t get asked for the same information that you have already given to our site and are automatically deleted from your computer when you leave our website or shortly afterwards.
      – Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies do not personally identify any individual user. These are usually third-party cookies, which we use to deliver a better user experience.
      – Other cookies – Please note that any advertisers, logos or links to other websites may also use cookies, over which we have no control.

      Do I have to consent to cookies?

      No, you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to restrict the use of cookies (including essential cookies), you may not be able to access all or parts of our site.
      By continuing to use this Website, you consent to the use of cookies. You can choose to manage the cookies we use on this Website through your browser settings at any time.
      For information on how to do this, and about cookies in general, visit www.allaboutcookies.org

      Cookie Name Cookie Owner Cookie Description
      _gid Google Analytics Used to distinguish users.
      _gat Google Analytics Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.
      _ga Google Analytics Used to distinguish users.
      wordpress_logged_in WordPress After login, wordpress sets the wordpress_logged_in_[hash] cookie, which indicates when you’re logged in, and who you are, for most interface use.
      wordpress_sec WordPress Essential WordPress session management cookies for logged in users.
      wordpress_test_cookie WordPress WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.
      wp-setting- WordPress WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
      wp-settings-time- WordPress WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
      gdpr_popup Abbeyfield This cookie is used to track who has already been shown the notice. The cookie has been set never to expire unless there is a change in the privacy policy.

      Links to other websites

      Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
      In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

      Disclosure of information to third parties
      As previously mentioned we do not sell, trade or rent your information and will never disclose information about you to third parties, except to fulfil your specific requirements a service or request for information if third parties deliver the relevant service.
      Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service and to maintain management information for business analysis.
      We may, of course, be obliged by law to pass on your information to the Police or any other statutory authority.

      16 or under

      We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

      Transferring your information outside of Europe

      As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
      If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

      Review of this policy

      We keep this Policy under regular review. This Policy was last updated in 17/05/2018.

      • Content © 2024 Abbeyfield
      • Registered Charity No. 1160258
      • Registered Company No. 9008680
      • Registered Office: Grove House, 12 Riddings Road, Ilkley, LS29 9BF
      • Registered in England & Wales